prodcros.blogg.se - Migrating to abode iota

#Migrating to abode iota upgrade#
#Migrating to abode iota pro#

These hubs can be purchased from our store at My SIM card won't stay in/keeps popping out

#Migrating to abode iota upgrade#

Upgrade your hub to a new 4G hub or Iota to continue to receive the cell backup feature.

#Migrating to abode iota pro#

If you wish to remove the error message, please contact us at Change plan from Pro Plan (or Connect plan) to Standard Plan- the Standard Plan contains up to date features not available in Connect, but does not include cell backupģ. Continue to use the system as normal, just without the cell backup feature. If this occurs, then it is likely 3G cell service has been turned off in your area. If you currently have an older style Gen 1 Hub, and utilize the cell backup feature from the Pro Plan (or Connect Plan), you may find that your hub will report a "GSM Signal Error" at some point, and no longer be able to switch to cell backup in the event of an internet outage. The decision for this is out of Abode's control and will happen on a rolling basis, so we do not have exact times these services will cease. Over the course of late 2021 and into 2022, the 3G cell networks across the US have/will be gradually switched off to make room from the 5G network. If the hub is placed on the floor, in a closet, in a basement, or an area of the house without a strong cell signal your cell backup feature may not work. Try moving your hub to another part of your house.

Your test is complete! Reconnect your Ethernet cable and re-enable your home Wi-Fi if needed.Ĭell Backup & SIM Card Troubleshooting My cellular backup has stopped working.

Perform a simple test such as opening and closing a door that has a door sensor installed to ensure the events show up on the timeline of events. If you have an Iota hub and it's on Wi-Fi, temporarily disable your home internet Wi-Fi to allow your Iota to connect to cellular backup.

To verify your cellular connection is working properly remove the Ethernet cable from your hub (if applicable) and wait for 3 minutes.

Wait for up to 15 minutes after installation to ensure your hub has come back to power and online, and be sure to have an active Pro Plan.

Once the SIM card is installed, connect the power back to the gateway, then slide the battery switch ON.

Installing the SIM card backwards can damage the SIM card and the hub. Reference the below image for direction guidance. The one angled corner of the SIM card should be facing the hub.

The gold pins on the SIM card should be facing to the left when installed in the Security Hub, and to the right when installed in the Iota Hub. Locate the SIM card slot on the back of the hub behind the rubber cover.Location of backup battery switch on Security Hub and Iota Hub The Iota power switch is found at the bottom of the device (push towards back of device to turn OFF) The Smart Hub power switch is found on the back of the device (push down to turn OFF). Turn OFF the hub battery backup switch and unplug it from power.Security Hubs and Iota Hubs shipped after May 2016 already have a SIM card installed, and should start working after the purchase of a Standard Plan or Pro Plan. If your hub did not receive a SIM card, please reach out to us at Abode hub only support SIM cards from Abode and cannot be used with 3rd party SIM cards or cellular services. Placing the hub on the floor, in a closet, or in a basement can weaken the cellular signal. The hub utilizes either AT&T, T-Mobile or Verizon cellular services depending on which has the strongest signal to the hub.